Fractional Workforce Management Services
Get senior WFM talent on-demand to accelerate forecasting, planning, and operations — without hiring full-time. We embed with your team, implement best practices, and leave you stronger than we found you.
Roles We Offer
- • Fractional Director of WFM
- • Senior WFM Analyst / Forecaster
- • Scheduling & Intraday Specialist
- • Tooling & Data Enablement (BI/ETL)
Engagement Models
- • Advisory retainer (e.g., 4–16 hrs/week)
- • Project-based (forecasts, plans, audits)
- • Interim coverage during transitions
- • Enablement + handoff to your team
Typical Outcomes
- • Faster, more reliable forecasts
- • Transparent staffing & hiring plans
- • Reduced backlog / improved SLAs
- • Executive-ready narratives and dashboards
How We Work
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1
Discovery
Understand your objectives, constraints, and data landscape
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2
Plan
Define scope, timeline, and success metrics
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3
Execute
Iterate quickly with weekly checkpoints
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4
Enable
Document, train, and transition ownership to your team
Where We Plug In
Contact center, back office, case management, field ops, and support functions. We're comfortable with your stack:
Salesforce
ServiceNow
Genesys
NICE/Verint
Google Sheets
Excel
Modern BI Tools
Let's Talk
Tell us about your team and goals. We'll reply quickly with next steps.