Capacity Planning That Delivers Results
Reduce overtime costs. Improve forecast accuracy. Make staffing decisions your leadership trusts.
Foretelian replaces spreadsheet chaos with a modern platform for forecasting, staffing plans, and scenario simulation.
Visualize Workflow Capacity in Real-Time
Model complex queue routing, see utilization percentages, and identify bottlenecks before they impact service levels.
- Multi-queue workflow modeling
- Capacity and utilization metrics at a glance
- Monte Carlo simulation for risk analysis
Forecasts You Can Trust
Compare forecast accuracy against actuals. Track MAPE, identify seasonal patterns, and build confidence in your staffing decisions.
- Volume and AHT forecasting
- Historical trend analysis
- Accuracy tracking (MAPE)
Right-Size Your Team, Every Period
See required vs. projected staffing side-by-side. Identify gaps months in advance and plan hiring with precision.
- Required vs. projected staffing
- Gap analysis by period
- Hiring plan integration
Intelligent Workforce Management
Powered by advanced forecasting algorithms and simulation modeling
Built for Operations Teams
From contact centers to back office, Foretelian adapts to your planning needs
Contact Centers
Voice, chat, and email queue planning with service level targets
Back Office
Case management and processing queue optimization
Field Services
Dispatch and scheduling capacity planning
Support Teams
Tiered support capacity and escalation planning
Built by WFM professionals with 20+ years of experience
Simple, Transparent Pricing
Choose a plan that fits your team size and needs
Need expert help getting started?
Our Fractional WFM team provides on-demand senior talent for forecasting, planning, and operations optimization.
- Fractional Director of WFM
- Senior Analysts
- Project-based engagements
Ready to Transform Your Capacity Planning?
Join operations teams who've moved beyond spreadsheets
Get in Touch
Tell us about your team and goals. We'll reply quickly with next steps.